Privacy Policy

MountainView Media (“MountainView,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://mountainviewmedia.com, book a strategy session, become a client, or otherwise interact with our websites and services (collectively, the “Services”).

This Policy applies to visitors, prospects, and business clients. It does not apply to homeowners whose information we process on behalf of clients as part of marketing services — in those cases, we act as a service provider to the contractor and process data under their direction, subject to applicable agreements.

1. Information we collect

1.1 Information you provide

• Contact and business details: name, email, phone number, company name, service area, website, and role;
• Booking information: appointment selections, notes, and communications when you schedule a strategy session;
• Client onboarding: licensing, capacity, pricing, territories, creative assets, and CRM or calendar integration details;
• Payment information: billing contact and transaction records (payment cards are processed by third-party payment processors — we do not store full card numbers on our servers);
• Communications: emails, texts, call notes, and support requests.

1.2 Information collected automatically

• Device and usage data: IP address, browser type, operating system, referring URLs, pages viewed, and approximate location derived from IP;
• Cookies and similar technologies: see Section 5;
• Advertising and analytics data: event data such as page views, button clicks, and conversions sent to analytics and ad partners when enabled (e.g., Meta Pixel and Conversions API).

1.3 Information from third parties

We may receive information from scheduling platforms (such as Go High Level), advertising platforms (such as Meta), payment processors, and publicly available business sources to verify or supplement records.

2. How we use information

We use personal information to:

• Provide, operate, and improve the Services;
• Schedule and conduct strategy sessions and client onboarding;
• Run and optimize marketing campaigns for clients;
• Attribute, invoice, and dispute Booked Job Fees;
• Process payments and prevent fraud;
• Communicate about the Services, including service updates and support;
• Comply with legal obligations and enforce our Terms of Service;
• Measure advertising effectiveness and website performance (including through cookies and pixels); and
• Send marketing communications about MountainView where permitted by law (you may opt out as described below).

3. Legal bases for processing (EEA/UK visitors)

If you are in the European Economic Area or United Kingdom, we process personal information based on: (a) contract performance; (b) legitimate interests (e.g., analytics, security, B2B marketing); (c) consent where required (e.g., non-essential cookies); and (d) legal obligations.

4. How we share information

We may share personal information with:

• Service providers who assist with hosting, analytics, scheduling, CRM, email, telephony, payment processing, and customer support (e.g., Vercel, Go High Level, Meta);
• Professional advisors such as lawyers, accountants, and insurers under confidentiality obligations;
• Business transfers in connection with a merger, acquisition, or asset sale;
• Legal and safety when required by law, subpoena, or to protect rights, safety, and security; and
• With your direction or consent.

We do not sell personal information for money. We may share data for targeted advertising as defined under certain U.S. state privacy laws — see Section 9.

5. Cookies, pixels, and similar technologies

We and our partners use cookies, pixels, tags, and local storage to:

• Remember preferences and maintain sessions;
• Understand how visitors use the Services;
• Measure ad performance and attribute conversions; and
• Deliver and optimize advertising on third-party platforms.

5.1 Meta (Facebook) technologies

When enabled, we use the Meta Pixel and Meta Conversions API to send event data (such as page views, leads, and scheduled appointments) to Meta. Meta may use this data according to its own policies. Learn more at Meta Privacy Policy. You can manage ad preferences through your Meta account settings.

5.2 Your choices

Most browsers let you block or delete cookies. Blocking cookies may affect site functionality. Where required, we will present a cookie consent mechanism before loading non-essential trackers.

6. Data retention

We retain personal information as long as needed to provide the Services, fulfill contractual and billing obligations (including Booked Job records), resolve disputes, comply with law, and enforce agreements. Typical retention periods:

• Client and billing records: duration of relationship plus 7 years;
• Website logs and analytics: up to 26 months unless longer required;
• Marketing opt-out requests: maintained indefinitely to honor preferences.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (HTTPS), access controls, and vendor due diligence. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Canadian privacy rights

If you are in Canada, you may have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including the right to access, correct, or challenge our processing of your personal information. Submit requests to alex@mountainviewagency.com.

9. U.S. state privacy rights

Residents of California, Colorado, Connecticut, Virginia, Utah, and other states with comprehensive privacy laws may have rights including:

• Right to know what personal information we collect, use, and disclose;
• Right to access and obtain a portable copy of certain data;
• Right to correct inaccurate information;
• Right to delete personal information, subject to exceptions;
• Right to opt out of sale or sharing for cross-context behavioral advertising; and
• Right to non-discrimination for exercising privacy rights.

To submit a request, email alex@mountainviewagency.comwith the subject line “Privacy Request.” We will verify your identity before responding. Authorized agents may submit requests with proof of authority. California residents may designate an authorized agent under the CCPA/CPRA.

California notice at collection: In the preceding 12 months we may collect identifiers, commercial information, internet activity, geolocation (approximate), professional information, and inferences for the purposes described above. We do not knowingly sell personal information of consumers under 16.

10. Marketing communications

You may opt out of promotional emails by using the unsubscribe link in any message or contacting us at alex@mountainviewagency.com. You may still receive transactional or service-related messages.

11. Children's privacy

The Services are not directed to children under 13 (or 16 where applicable). We do not knowingly collect personal information from children. Contact us if you believe we have collected such information and we will delete it.

12. Do Not Track

Some browsers transmit “Do Not Track” signals. There is no uniform industry standard for responding to DNT. We currently do not respond to DNT signals but honor applicable opt-out rights under state law.

13. International transfers

We are based in the United States and serve clients in the United States and Canada. If you access the Services from other regions, your information may be processed in the U.S., Canada, or other countries that may not provide the same level of data protection as your home jurisdiction. Where required, we use appropriate safeguards such as standard contractual clauses.

14. Third-party links

The Services may link to third-party sites (including scheduling and video conferencing tools). We are not responsible for their privacy practices. Review their policies before providing information.

15. Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Material changes will be posted on the Services. Continued use after changes constitutes acknowledgment where permitted by law.

16. Contact us

For privacy questions or requests:
MountainView Media
Email: alex@mountainviewagency.com
Phone: (604) 404-1124
Effective date: May 19, 2026