Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, landing pages, booking flows, and related services operated by MountainView Media(“MountainView,” “we,” “us,” or “our”), including https://mountainviewmedia.com(collectively, the “Services”).

By accessing the Services, booking a strategy session, becoming a client, or otherwise using our offerings, you agree to these Terms. If you do not agree, do not use the Services.

These Terms contain an arbitration agreement and class action waiver in Section 15. Please read them carefully.

1. Who may use the Services

The Services are intended for business users only — specifically, owners and operators of kitchen and bathroom remodeling businesses in the United States and Canada. You represent that you are at least 18 years old, have authority to bind your business, and that all registration and onboarding information you provide is accurate and current.

2. Description of Services

MountainView provides digital marketing and lead-generation services for remodeling contractors, which may include:

• Strategy sessions and market planning;
• Creation and management of paid advertising campaigns (including on Meta platforms such as Facebook and Instagram);
• Lead qualification and appointment-setting workflows;
• Integration with scheduling tools (including third-party calendar platforms such as Go High Level); and
• Reporting and optimization related to booked estimate appointments.

Unless expressly agreed in writing, MountainView funds media spend for campaigns run under our pay-per-booked-job model. You are not billed for ad spend separately under that model, subject to these Terms and any service agreement.

3. Pay-per-booked-job model and fees

3.1 Fee

Unless otherwise specified in a written order form or client agreement, you agree to pay $159 per Booked Job (the “Booked Job Fee”). We may update pricing with notice as described in Section 16.

3.2 Definition of “Booked Job”

A “Booked Job” means a homeowner or residential prospect who (a) requests or is presented for a kitchen or bathroom remodeling estimate, (b) meets the qualification criteria agreed during onboarding (including service area, project type, and minimum project parameters), and (c) has a confirmed estimate appointment scheduled on your calendar through MountainView's tracking, forms, or integrated scheduling system.

The following generally do not count as Booked Jobs: duplicate appointments for the same prospect within a defined deduplication window; cancellations before the appointment time without rescheduling; wrong numbers or clearly invalid contact information; prospects outside your approved territory or service line; or appointments you reject as unqualified within the dispute window in Section 3.4.

3.3 Billing and payment

Booked Job Fees are invoiced according to your billing cycle (e.g., weekly or monthly) unless otherwise stated. You authorize us to charge the payment method on file. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, plus reasonable collection costs. We may suspend campaigns for overdue accounts.

3.4 Billing disputes

You must notify us in writing at alex@mountainviewagency.com of any billing dispute within seven (7) calendar days of the invoice or charge date, including the prospect name, date, and reason for dispute. Failure to timely dispute constitutes acceptance of the charge. We will investigate in good faith and may request call recordings, calendar exports, or CRM notes.

4. Client responsibilities

You agree to:

• Respond promptly to booked appointments and maintain professional sales practices;
• Provide accurate business information, service areas, licensing disclosures, and capacity limits;
• Comply with all applicable federal, state, and local laws, including contractor licensing, advertising truthfulness, and telemarketing rules;
• Honor estimates and appointments booked through the Services unless rescheduled in good faith with the homeowner;
• Not circumvent MountainView by soliciting leads to book outside our tracking for the purpose of avoiding fees during an active engagement; and
• Maintain adequate insurance and workmanship standards for your trade.

5. MountainView responsibilities

We will use commercially reasonable efforts to deliver the Services, manage campaigns professionally, and attribute Booked Jobs accurately. We do not guarantee a minimum number of leads, appointments, or closed jobs. Volume depends on market conditions, budget, creative, seasonality, and your capacity.

6. Advertising, platforms, and compliance

You acknowledge that campaigns may run on third-party platforms (e.g., Meta) subject to their policies. We are not affiliated with, endorsed by, or acting on behalf of Meta, Google, or other ad platforms. You grant us a limited license to use your business name, logos, project photos, and approved marketing claims solely to perform the Services.

You are responsible for the accuracy of claims about your business. You will not request us to publish false, misleading, or non-compliant advertising. We may pause or refuse campaigns that pose legal or platform risk.

7. Results disclaimer

MARKETING RESULTS VARY. PAST PERFORMANCE DOES NOT GUARANTEE FUTURE RESULTS. Testimonials, case studies, and performance figures on our website are illustrative only. We do not guarantee revenue, profit, job count, show rates, close rates, or return on investment. Your sales process, pricing, reputation, and operations materially affect outcomes.

8. Intellectual property

The Services, including site content, frameworks, ad creative produced by MountainView (excluding your pre-existing materials), and our branding, are owned by MountainView or our licensors. No rights are granted except as necessary to receive the Services. Upon full payment, you receive a license to use deliverables created specifically for your campaigns in connection with your business.

9. Confidentiality

Each party may receive non-public business information from the other. The receiving party will use reasonable care to protect such information and use it only to perform under these Terms, except as required by law or with consent.

10. Term, suspension, and termination

These Terms begin on the Effective Date (May 19, 2026) and continue until terminated. Either party may terminate on written notice. We may suspend or terminate immediately for non-payment, fraud, abusive conduct, illegal activity, or material breach. Upon termination, you remain responsible for Booked Job Fees incurred before termination and any amounts due for appointments already scheduled.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION OF THE SERVICES OR THIRD-PARTY PLATFORMS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOUNTAINVIEW AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO MOUNTAINVIEW IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You will defend, indemnify, and hold harmless MountainView from claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from: (a) your business operations or remodeling work; (b) your breach of these Terms; (c) your advertising claims or consumer disputes; (d) your violation of law; or (e) content or materials you supply to us.

14. Dispute resolution and arbitration

Informal resolution. Before filing a claim, you agree to contact us at alex@mountainviewagency.com and attempt to resolve the dispute informally for at least thirty (30) days.

Binding arbitration. Except for small claims court matters or injunctive relief for intellectual property or unauthorized use, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat of arbitration will be Delaware. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class action waiver. You and MountainView agree that each may bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except where federal law applies (including the Federal Arbitration Act).

16. Changes to these Terms

We may modify these Terms at any time by posting an updated version on the Services with a revised “Last updated” date. Material changes to pricing or dispute resolution will be communicated with at least fourteen (14) days' notice where practicable. Continued use after the effective date constitutes acceptance.

17. General

• Entire agreement. These Terms, together with any signed service order or onboarding document, constitute the entire agreement regarding the Services.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or successor.
• Force majeure. We are not liable for delays caused by events beyond our reasonable control, including platform outages or acts of God.
• No waiver. Failure to enforce a provision is not a waiver of future enforcement.

18. Contact

Questions about these Terms:
Email: alex@mountainviewagency.com
Phone: (604) 404-1124